Return Policy

If, for whatever reason, you are not completely satisfied with your purchase, you may return your eligible item(s) within 14 days from the date that your order was shipped. We do not accept returns on layaway orders or international orders. Please be sure that you review the item description and photos thoroughly before making a purchase.

Refunds are processed within 2 business days following the receipt of your return shipment. If your order qualifies for free shipping and you decide to return your order for any reason, the shipping charges incurred by Couture Boutique will be deducted from your refund amount.

How do I return an item?

To return an item that you have purchased, please refer to the following simple steps:

1. Complete the return form included in your shipment. Please be sure to indicate the items that are being returned as well as the reason for your return.
2. Pack your items appropriately  to ensure no damage during the return shipping process. Be sure to include all original packaging and enclosed materials including the return form, authenticity cards, and dust bags. Any items returned to Couture that are not in their original condition will not be eligible for a refund.
3. Ship the return package using the shipping label provided in your original package. All item(s) must be returned (post marked) within 14 days of the original ship date.
   
   PLEASE NOTE: The provided shipping label is not pre-paid. You will be required to purchase return postage through your preferred return shipping provider. It is recommended that you purchase shipping insurance for the return shipment in case your return shipment is lost or damaged.
   
   Please ship all returns to:
   Couture Boutique
   Returns Department
   10117 Montague St
   Tampa, FL  33626

Damaged or Defective Merchandise

If you believe a product was shipped in error from Couture or is deemed to be defective, please contact Customer Service (service@coutureusa.com) so that we may resolve the problem ASAP. Please keep in mind that all returns must be made within 14 days of the original ship date.  

Changes to the Exchange/Return Policy

Couture reserves the right to change the Return Policy at any time by posting new terms at this location. If you have any questions about a purchase or about a return, please contact us via email at service@coutureusa.com or by phone at (888) 969-7455.