Frequently Asked Questions

Selling Questions

• What types of items do you accept on consignment?
• What designer brands do you accept?
• Will you buy my designer items (instead of consignment)?
• Do I need to clean my items before sending?
• How do I sell an item?
• Where do I send my items?
• Do you pay shipping costs for items sold to Couture Boutique?
• How do you decide on prices and how much do you keep?
• How long will you try to sell my consignment items?
• Will my items be marked down after a period of time?
• What if an item doesn’t sell? Will you contact me?
• Will you contact me when my items have sold?
• When will I receive payment for my items that have sold?
• I am unable to upload my photos using the quote request form. What should I do?

Shopping Questions

• Do you sell authentic items?
• Do all items come with original authenticity cards and paperwork?
• What are the shipping costs for my order?
• Do you negotiate on price?
• What is your return policy?
• If an item is returned, when will my payment be refunded?
• What forms of payment do you accept?

Layaway Questions

• How long is the layaway period?
• What is the refund policy on layaway orders?
• How do I place an order on layaway?
• How do I made a layaway payment?
• When will my layaway order be shipped?

Shipping/Delivery Questions

• What are the shipping costs for my order?
• Do you ship to an APO/FPO address?
• Do you ship internationally?
• Will my package be insured?
• Are packages shipped with signature requirement?
• Will you ship an international package as a gift?
• Can you declare an international package for less than what I paid?