Hassle-free Return/Exchange Policy

As one of the leading online designer resale boutiques, we continually strive to bring you the best in authentic designer items at discounted prices.  If you are not completely satisfied with your purchase, you may return your item(s) within 7 days of receipt and we will be happy to offer you one of the following return options:

RETURN OPTIONS:

• Exchange your item for another item in our retail store or on our website.
• Offer you a store credit valid for a period of one year from the date of issuance.
• Issue a full refund for your purchase.

NOTE:  All refunds will be issued in their full amount minus the cost of any shipping charges incurred by Couture Boutique.  If your original order qualified for free shipping and you decide to return items for reasons other than a defect or damage, the original shipping charge will be deducted from the amount that you are refunded.   We do not accept returns or exchanges on layaway orders.  Please be sure you review the item description and photos thoroughly before making a purchase. 

How do I return an item?

To return an item that you have purchased, please refer to the following steps:

1. Contact our customer support department to request a Return Authorization (RA) number.  This authorization number will be required to process your return.  Once you have been given the RA number, be sure that it is written in appropriate location on the return shipping label.
   
2. Pack your items appropriately to ensure no damage during the return shipping process.  Be sure to include all original packaging and enclosed materials including invoice, authenticity cards, and dust bags.  All items must be returned in their original condition.  Any items returned to Couture that are not in their original condition will be returned to you and no store credit will be issued.
   
3. Ship the item(s) back to Couture.  Ship your package(s) using your preferred shipping provider and be sure to include the RA number on the shipping slip.  All item(s) must be returned (post marked) within 7 days of receipt.  It is recommended that you purchase shipping insurance for the return shipment.  You will be responsible for any items that are lost or damaged in the return shipping process.
   
   Any items not returned with within this timeframe or any items returned without an RA number, may be rejected by Couture.  You, as the customer, are responsible for any costs associated with return shipping.
   
   Please ship all returns to:
   Couture Designer Resale Boutique
   Customer Service Department
   9904 W Linebaugh Ave
   Tampa, FL  33626
   
   
4. Couture will issue the store credit/refund.  The store credit or refund will be issued for the original total purchase amount less any shipping and handling fees that you were charged or that were incurred by Couture Boutique (as in the case of free shipping).  All store credits will be issued in the form of a gift certificate/coupon code that can be used for subsequent online in-store purchases for a period of one year from the date of issuance.
   
   In the case of an international purchase, refusal to pay customs and/or brokerage fees upon delivery will results in additional return shipping charges.  In such cases, you, as the customer, will be responsible for any additional charges incurred by Couture Boutique.  

Damaged or Defective Merchandise

If you believe a product was shipped in error from Couture or is deemed to be defective, please contact Customer Service (service@coutureusa.com) so that we may resolve the problem ASAP. Please keep in mind that all returns must be made within 7 days of purchase.  

Changes to the Exchange/Return Policy

Couture reserves the right to change the Return/Exchange Policy at any time by posting new terms at this location. You can send e-mail to Couture with any questions relating to this policy at service@coutureusa.com.

If you have any questions about a purchase or about a return, please feel free to contact us via email at service@coutureusa.com or by phone at 888.969-7455.