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Frequently Asked Questions

We sell only authentic pre-owned designer items. Every item that is sold goes through a comprehensive authenticity review process where it is evaluated by a qualified member of our authenticity review team. If there are any doubts about the authenticity of an item, we will not sell it. All purchases are also protected by our money-back authenticity guarantee.
We do not negotiate on price on any of our items. We do our best to price our items as low as possible based on style, condition, and fair market value. If for some reason, you feel that an item has been priced incorrectly, please feel free to contact customer service and we will be happy to review.
Because our designer items are pre-owned, not all items may come with the original authenticity card, receipt, etc. Accessories such as dust/sleeper bag, authenticity card(s), and/or original packaging are only included if explicitly mentioned in the item descriptions.

Refunds for qualified orders are typically issued within 1 business days from the date that the returned package was received.

We currently accept only credit card (MasterCard, Visa, Discover, American Express) and PayPal payments and do not accept money orders, checks, Western Union, etc. For additional details, please refer to our payment options page.

We offers free ground shipping to all delivery locations within the continental United States and flat rate shipping options for express and international orders. Please refer to our shipping rates for additional information.

Yes, we do ship to APO/FPO addresses. Please refer to our shipping rates for additional information.

Yes, we do ship internationally to most countries. Please refer to our shipping rates for additional information.

Shipping Rates

Yes, all order placed through our website are fully-insured and protected by us.

Yes, to ensure safe delivery of all shipments, you will be required to sign for your package upon arrival.

Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, we will not mark international shipments as a "gift" in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).

Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, Couture Boutique will not undervalue a shipment in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).

With the exception of layaway and international orders, you have up to 30 days from your order date to return your purchase. Please refer to our shipping policy for additional details.

Yes, you are currently required to pay all shipping costs for any orders that you decide to return. Please refer to our returns page for additional information.

Selling your pre-owned luxury items is as simply as 3 easy steps:

  1. Send us the information about your items by answering only a few simple questions and sending us a few photos online.
  2. Once you receive our offer, your have 10 days to decide. Then you sign the selling agreement, pack your items and send them to us.
  3. Upon receipt of your shipment, we carefully inspect each item. Once the items are approved, we notify you and payment is sent.

We accept pre-owned, gently used designer handbags, jewelry, shoes, apparel and accessories. In most cases, we sell the same brands that you would find at Neiman Marcus, Bergdorf Goodman, or Saks 5th Avenue.

We're very sorry but we do not currently accept wedding dresses due to the storage requirements and the often delicate nature of the dresses.

For a complete list of designer brands that we accept, please refer to our "brands that we accept" page. If you are unsure about a particular designer, please contact customer service by phone at 888.969.7455 or by email at service@coutureusa.com.

We currently offer three purchase options:

  1. Direct purchase
  2. Consignment
  3. Buy-back
For additional information about each of these options, please refer to our selling options page.

Yes, you should do your best to clean your items as best as possible before sending your items to us. In the case of handbags, wallets and small leather goods, please be sure to remove any items from the interior and exterior pockets.

For watches, please be sure that the watch is in working order before sending. Any watches that are not in working order (e.g. that require a battery) will be returned to you at your expense.

Once you have completed the quote process and are ready to ship us your items, please send all shipments to the following address:

Couture Designer Resale Boutique
Merchandise Review Department
10117 Montague St.
Tampa, FL 33626

We do offer a free pre-paid shipping option for shipments whose combined quoted amount is greater than $500. To determine if your shipment qualifies for free shipping please visit our shipping label request page.

Although we do not contact you when your item sells, we do send automatically send a check payment via U.S. mail or PayPal (online consignors only) for items sold in the previous month. You may also contact our retail store at any time by phone at 888-969-7455 or by email at service@coutureusa.com and someone will be happy to provide you with an update regarding the status of your items.
The timing of payment for items sold depends on the selling option that you selected. Consignors are paid on the 10th of each month for items sold during the previous month. Sellers who chose the direct purchase option are typically paid within 24 hours of receipt of their shipment. Please refer to your selling contract for additional details regarding payment.

Orders may be placed on layaway for a maximum period of 60 days. Customers have the option of paying the layaway order balance in full at any time prior to the completion of the 60-day layaway period. Any layaway balance not paid upon expiration of the 60-day layaway period will result in the cancellation of your order. Please refer to our layaway program for further details.

We do not accept returns or exchanges on layaway orders. Please be sure you review the item description and photos thoroughly before making a purchase. If you have any questions prior to your purchase, please contact us by phone at 888-969-7455 or by email at service@coutureusa.com.
All payments made for a layaway (including the 30% down payment) are non-refundable and non-transferable. Please be sure you review the item description and photos thoroughly before making a purchase. If you have any questions prior to your purchase, please contact us by phone at 888-969-7455 or by email at service@coutureusa.com.
Please refer to our layaway instructions to learn more about placing an item on layaway.
To make a layaway payment, please refer to the layaway payment section of your secured online account page.
Layaway orders are typically shipped within 1 business day following the final layaway payment.
To see the details of your current outstanding layaway orders including remaining balance and due date, please refer to the layaway payment section of your secured online account.
Although we prefer not to cancel a layaway order, there are rare occasions when a layaway order remains unpaid beyond the layaway due date. In such cases, the layaway order is cancelled and the items are placed back in available inventory. If you are able to complete your layaway payments prior to the items being sold to another customer, we will be happy to honor your layaway and will ship the items to you.

Have a Question?

Call Us Toll-Free

1-888-969-7455

or contact us by email at

Contacts

Business Hours

  • Monday-Saturday: 10am to 6pm EST
  • Sunday: Closed
  • NOTE: Our shipping & online customer service departments are closed on Saturday, Sunday and most major holidays.

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