Couture USA Reviews

1,126  Excellent
TrustScore 5 out of 5

4.8

In the Bags and Luggage Store category

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Reviews4.8

1,126 total


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Rated 5 out of 5 stars

Incredible Business

I received my bag in 3 days and I didn’t even pay for expedited shipping. The bag came with the dust bag, box, and authentication card as well as extra beads. I could not be happier with my purchase. Truly reasonable prices and I will definitely be shipping from here again!

Date of experience: August 22, 2023

Reply from Couture USA

Hello,
We’re delighted to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback. We hope you enjoy your new bag!

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Rated 5 out of 5 stars

Always good descriptions & great return policy

Happy with LV Wapity case. Is gently used as described. Shipped promptly. Always happy that Couture USA has good return policy as opposed to bag purchases from a very large consignment shop that doesn’t accept returns on bags. I’ve bypassed many expensive items there because of that. Appreciate that Couture allows buyers to look at item in hand.

Date of experience: January 26, 2021

Reply from Couture USA

Hi Kathryn,

We’re so happy to know you had an amazing shopping experience with us and loved your new Louis Vuitton Wapity Case. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

Crossbody bag-Rebecca Minkoff

I love that Coutureusa sells fashion brands that are affordable besides top design brands. Coach, Tory Burch, Rebecca Minkoff and Kate Spade are my favorite of the lower brands. My latest purchase was a beautiful Rebecca minkoff crossbody that was in beautiful condition and smelled so nice. I received the bag in a timely manner and I will continue to buy from this website.

Date of experience: October 13, 2020

Reply from Couture USA

Hi Ellen,

We’re so happy to know you can always count on us to get your favorites. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

I’ve been a customer at Couture 5…

I’ve been a customer at Couture 5 years.
I Obtained this gorgeous Chanel. Shop with confidence knowing everything is authentic. Layaway is a plus. Alina was fantastic helping me to be sure this was the proper piece for my collection. The entire staff are knowledgeable, and can answer any concern. Thank you for making us all feel special in Couture. I love this purse.

Date of experience: August 04, 2021

Reply from Couture USA

Hi Brenda,

We’re delighted to have you as such a loyal customer of Couture. So glad Alina was able to help you once again and that you love your new Chanel handbag.

We hope to see you again soon!


Rated 5 out of 5 stars

One of the best shopping experiences in…

One of the best shopping experiences in my life! The shipment was super fast and professional. All the communication with the Couture-ladies was pleasant and relaxed. They really care about their customers!
I bought a Gucci cardigan with only 4 stars and was ready to spend some time to restore it’s initial good look. But the item I got in my parcel was impeccably clean and almost new, it didn’t have any lint or stretch marks on the fabric. It looks gorgeous!

Date of experience: March 10, 2021

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Rated 5 out of 5 stars

Great bags

I recently have decided to go to the journey and I understood that my clothes and other things couldn't be fitted into my old bag. I thought that the best option is to go to the internet and find some stores which are specialized in selling bags for luggage. I found this company and started to look through the assortment it has. Actually, I found everything I needed and I asked customer upport about the details of shipping. They explained everything pretty polite and I got my new bag within a week. Definetely recommend this company for buying bags here

Date of experience: December 25, 2021

Reply from Couture USA

Hi Mieszko,

We’re delighted to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

Great Designer Selection

Nice selection of designers and designer pieces. The young lady who was there during my visit was knowledgeable about the items in stock on display and what was available additionally in the back stock. She was extremely helpful, pleasant and friendly!
Love the shop!

Date of experience: February 20, 2021

Reply from Couture USA

Hi Vickip,

We’re so happy to know you had a great shopping experience. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

A Couture Purchase For A Special Birthday

My wife had shopped for a particular handbag for months, but she is very value-conscious and knew that by avoiding a full-price purchase, she would have money left over for another purchase. :-). The handbag arrived quickly and it was in perfect condition. As promised, it included the bag/pouch as new. Thank you!

Date of experience: November 09, 2020

Reply from Couture USA

Hi Richard,

We’re so happy your wife loved her purchase and is enjoying her new bag. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

I want to thank the shopping assistant…

I want to thank the shopping assistant for the help to make a final decision. You don't even realize how important your job is indeed. You help to choose small details that can make your wardrobe unforgettable and impress the people you like. Thanks again. Definitely come back fo more.

Date of experience: April 28, 2021

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Rated 5 out of 5 stars

Wonderful local business

All of the staff and the owner are amazing, kind, knowledgeable and always helpful. They know their stuff. This store is an elegant, authentic local business, that has great prices and opportunities for high end luxury items at great prices. I am always confident buying here.

Date of experience: October 06, 2020

Reply from Couture USA

Hi Kgregor,

We’re so happy you feel that way about our team and our business. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

Always A Pleasure

I’ve been purchasing beautiful purses, shoes and other accessories from Couture for a very long time. The items are always quality and often look better in person than the picture online! The staff is always beautiful professional and helpful! I look forward to purchasing more items in the future! Might I add the prices are beyond reasonable!!! I’m always a happy customer!

Date of experience: February 16, 2021

Reply from Couture USA

Hi Tanisha,

We’re thrilled to have you as one of our loyal customers. Customer service is one of the most important pillars of our company and we are so happy you love our hard work. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

Love Couture USA

I've made several purchases with Couture USA. Each purchase has been seamless and the purses and jewelry have been exactly as outlined and always in beautiful condition. My latest purchase was three pieces of David Yurman and I feel the value was excellent and they are pieces I will enjoy for years to come The staff is friendly and helpful. I'm a very satisfied customer.

Date of experience: January 31, 2021

Reply from Couture USA

Hi Lynne,

We’re so happy to know you always have an amazing shopping experience with us. We try our best and truly appreciate your loyalty and feedback.

We hope you enjoy your new DY pieces!


Rated 5 out of 5 stars

Love it!!!

My LV agenda arrived in great condition exactly as described. It looks even better than in the pictures! The outer cover, rings and credit card slots are pristine. One flaw on the inner flap of the agenda was disclosed in the pictures and for the condition of the agenda and the fair price I am ESTATIC to have added this to my LV collection.

Date of experience: February 07, 2021

Reply from Couture USA

Hi JZ,

We’re so happy to know you love your new Louis Vuitton Agenda. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!

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Rated 5 out of 5 stars

When I first came here to purchase

When I first came here to purchase, I was somewhat hesitant. I'll assure you that this is the excellent store. I'm happy with the outcome and the quickness with which it was shipped. Also, great customer service. However, they must improve the speed with which their online store operates.

Date of experience: March 30, 2022

Reply from Couture USA

Hi Ruby,

We’re delighted to know you had an excellent shopping experience with us. We want to apologize for the delay in our online store. This is an issue we are looking to fix and will be solved very soon. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

Excellent customer service and they…

Excellent customer service and they reply via email promptly, making you feel like they want your business and are willing to answer any questions. There was a mixup with my original order but they were able to compromise and in the end I ended up with a gorgeous, pre-loved LV. Their rating system is accurate from my experience. I would recommend them to anyone looking for rare vintage and pre-loved luxury finds.

Date of experience: September 25, 2020

Reply from Couture USA

Hi Brittney,

We’re so happy you were able to receive the item you truly wanted. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 5 out of 5 stars

Amazing Designer Resale Shop

Couture USA is always so honest with their customers. They are always giving the most accurate details about the items that they sell.
In regards to consigning with them, I had taken about 20 Items in and of course they where sold at different times. They were very accurate with payment as well. Thank you COUTURE USA!!!

Date of experience: March 03, 2021


Rated 5 out of 5 stars

Miralep 140 Platform Pumps - Black/Gold Size 39

I love Love LOVE my shoes!!! They fit me perfectly! I just have to relearn walking in 5" heels again - like riding a bicycle, it comes back to you. They're beautiful, exactly as described. I am very pleased & very satisfied w my purchase. I highly recommend Couture USA!

Date of experience: March 13, 2021

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Rated 5 out of 5 stars

High quality and overpriced stuff...

Excellent, high-quality service. I didn't have any problems with my order from Couture USA. The stuff here are of course a little overpriced, but now I have a famous brand item. In general, I was very satisfied with the products of the company, they are of very high quality.

Date of experience: October 07, 2020

Reply from Couture USA

Hi Bartolomeu,

We’re so happy to know you had an amazing shopping experience with us. We try our best to price items as fairly as possible and truly appreciate your review and feedback.

We hope you enjoy your new purchase!


Rated 1 out of 5 stars

Frustrating "NOT"-buying experience

I was not able to buy the product, as 4 confirmed orders were canceled without reasons. I have tried multiple different credit cards, AmazonPay, and PayPal. All got rejected even tough all payment methods were covered. Customer service was friendly, but in the end, I could not (!) spend more than 1k USD for a product I wanted to buy.

Exceptionally bad experience. My assumption is, the product is actually not available and people are just lured to the store. Can absolutely NOT recommend.

Date of experience: June 12, 2021

Reply from Couture USA

Hi Susanne,

We are very sorry that we were unable to process your orders and that you had a bad experience. Customer service is very important to us and we value every customer.

Unfortunately, since the order had different names and addresses, our system flagged each order attempt as high risk of fraud, in response we were unable to move forward with the orders. Even though the original payment methods were accepted, they are just pending transactions that can be cancelled or captured.

We would have loved to be able to sell you the handbag you ordered but as we explain the reasons to you on over email communication, the risk was too high. For future reference, we recommend contacting us so we may be able to process the order over the phone verifying the customer identity.

We can assure you that all the products that are shown on our website are available to buy online or in our retail store. We have been in business for almost 18 years and ship all verified orders within one business day.

Once again we are very sorry for your bad experience.


Rated 5 out of 5 stars

I love everything about this shop.

I love everything about this shop. The shop is always clean, the ladies are AMAZING and the quality of the products are accurately represented online. I am never disappointed when I go in to get an item. Well except when its already been sold.

Date of experience: December 26, 2020

Reply from Couture USA

Hi Elizabeth,

We’re delighted you enjoy our shop, items and always have a good experience with our team. We try our best and truly appreciate your review and feedback.

We hope you enjoy your new purchase!